TERMS OF SERVICE

1. INTRODUCTION

These Terms of Service (“Terms of Service”) govern the provision and use of the PlaySlot service by approved Venue Partners.

PlaySlot is a product and trade name of Cloudnex, a sole proprietorship business based in Kerala, India. PlaySlot is not a separate legal entity.

In these Terms of Service, “Cloudnex”, “we”, “us” and “our” mean Cloudnex. “PlaySlot”, “Platform” or “Service” means the PlaySlot software, website, Venue Partner dashboard and related services made available by Cloudnex.

2. WHO CAN USE THE SERVICE

The Service is intended for sports venue operators, owners or authorised representatives who have completed PlaySlot's registration and approval process.

A person registering or using PlaySlot on behalf of a venue or business confirms that they are authorised to do so.

Cloudnex may require information or documents for verification and onboarding before providing full access to the Service.

3. PHASE 1 SERVICE

The Phase 1 Service is designed to help Venue Partners manage the day-to-day operational aspects of their sports venues through a central digital platform.

Depending on the applicable plan and features made available to the Venue Partner, PlaySlot may provide:

• venue profile and information management;
• sports, facility and amenity management;
• booking and slot management;
• customer booking information management;
• staff accounts and role-based access;
• booking-related customer communications;
• payment links and payment processing through Razorpay;
• payment and settlement records;
• subscription management;
• business and operational reports;
• permitted data exports; and
• assistance through Slotty, PlaySlot's internally developed AI assistant.

Features and functionality may vary by plan or may be introduced, changed or withdrawn as the Service develops.

Phase 1 does not currently provide customer accounts.

4. ACCOUNT CREATION AND ACCESS

Venue Partner accounts are created using the registration and OTP verification process made available by PlaySlot.

The Venue Partner must provide accurate information and keep its account information reasonably current.

The Venue Partner is responsible for:

• maintaining control over the registered mobile number;
• protecting OTPs and authentication information;
• ensuring that only authorised persons access the account;
• maintaining appropriate staff access controls; and
• promptly informing Cloudnex of suspected unauthorised access.

Cloudnex may take reasonable security measures, including temporarily restricting access, where it considers this necessary to protect the account, Platform or users.

5. VENUE APPROVAL AND ONBOARDING

Registration does not automatically create an entitlement to use all PlaySlot features.

Cloudnex may conduct an approval and onboarding process that may include an in-person verification by a PlaySlot representative and collection of business verification/KYC documentation.

A Venue Partner must provide genuine, accurate and lawfully obtained information and documents.

Cloudnex may reject or delay an application where information is incomplete, cannot reasonably be verified, or where approval would create legal, security or operational concerns.

6. VENUE PARTNER RESPONSIBILITIES

The Venue Partner remains responsible for its venue, business and operations.

The Venue Partner is responsible for:

• the accuracy of venue information;
• facility availability and condition;
• prices and charges communicated to customers;
• venue rules and regulations;
• customer interactions and service;
• cancellation and refund decisions;
• the conduct and permissions of venue staff;
• the legality of its business and facilities;
• obtaining permissions required for content uploaded to PlaySlot; and
• complying with applicable laws and regulations.

PlaySlot does not take ownership or operational control of the Venue Partner's sports venue merely because the venue uses the Service.

7. CUSTOMER BOOKINGS

PlaySlot provides tools for Venue Partners to manage customer bookings.

The Venue Partner remains responsible for accepting, managing, changing or cancelling bookings and for delivering the actual sports facility or service.

PlaySlot does not guarantee that any particular booking will be accepted, completed or honoured by a Venue Partner.

Customers may be required to comply with the rules and policies of the relevant Venue Partner.

8. CUSTOMER INFORMATION

A Venue Partner may enter limited customer information into PlaySlot for booking and operational purposes.

This may include customer name, mobile number and, where provided, email address, together with relevant booking information.

The Venue Partner must have the necessary authority and lawful basis to collect and provide this information to PlaySlot.

The Venue Partner must not use PlaySlot to collect, upload, export or otherwise process customer information for unlawful or unrelated purposes.

The Venue Partner must handle customer information in accordance with applicable privacy and data-protection requirements.

9. CUSTOMER COMMUNICATIONS

PlaySlot may facilitate automated service communications to customers through Meta's WhatsApp Business Platform/API.

Depending on the Service functionality, communications may include:

• booking confirmations;
• payment links;
• Google Maps/location links;
• booking reminders; and
• other necessary operational messages.

Phase 1 does not currently use SMS for PlaySlot communications.

Venue Partners must provide accurate customer contact information and must not misuse PlaySlot's communication functionality for spam, unlawful marketing or unauthorised communications.

10. PAYMENTS THROUGH RAZORPAY

Where a Venue Partner uses PlaySlot to send a payment link to a customer, payment may be processed through Razorpay.

PlaySlot does not collect or store the customer's full card number, CVV, UPI PIN, bank password or equivalent payment credentials.

Razorpay may apply its own payment terms, verification procedures, risk controls, fees and requirements.

The Venue Partner agrees that payment processing may be subject to Razorpay's systems and that Cloudnex cannot guarantee the uninterrupted availability of a third-party payment service.

11. PAYMENT GATEWAY AND PLAYSLOT PROCESSING CHARGES

Transactions processed through PlaySlot may be subject to applicable payment gateway charges, taxes and other transaction-related charges.

Cloudnex may also apply applicable PlaySlot processing or service charges for transactions facilitated through the Platform.

Such charges may be deducted from the amount otherwise payable to the Venue Partner.

The applicable commercial rates or amounts may be communicated separately through pricing information, commercial proposals, transaction screens, settlement reports or other communications.

The rates or amounts communicated in such commercial materials may be changed in accordance with the applicable commercial arrangement and these Terms of Service.

12. VENUE SETTLEMENTS

For each Monday-to-Sunday settlement cycle, applicable customer payments are calculated for settlement to the relevant Venue Partner.

The scheduled settlement run is Thursday at 00:05 IST.

The amount ultimately payable may be adjusted for applicable payment gateway charges, taxes, PlaySlot processing/service charges, refunds, reversals, chargebacks, disputes, corrections or other permitted adjustments.

Settlement may be delayed where reasonably necessary because of public holidays, banking or payment-provider delays, technical problems, reconciliation requirements, suspected fraud, disputes, chargebacks or other circumstances beyond Cloudnex's reasonable control.

13. SUBSCRIPTION PLANS

PlaySlot may offer subscription plans on monthly, quarterly, half-yearly and annual billing cycles.

The applicable plan, price, billing cycle and features will be communicated to the Venue Partner at the time of subscription or through the applicable commercial material.

Subscription fees are non-refundable once charged, except where Cloudnex is required by applicable law or expressly agrees otherwise in writing.

Subscription payment provides access to the applicable Service and does not guarantee bookings, revenue, profits or any particular business result.

14. AUTOMATIC RECURRING PAYMENTS

Where the Venue Partner authorises automatic recurring payment, the applicable subscription amount may be debited on the scheduled billing date through the applicable payment provider.

If a payment fails, Cloudnex may attempt payment again and may contact the Venue Partner through available communication channels.

If payment remains outstanding for ten days after the scheduled payment date, Cloudnex may suspend the Venue Partner's access to the Service.

Access may be restored after the outstanding amount has been paid and the payment has been successfully reconciled.

15. SUSPENSION

Cloudnex may suspend access to some or all of the Service where:

• subscription payments remain unpaid;
• the Venue Partner breaches these Terms of Service;
• account information or documents are materially false or misleading;
• there is suspected fraud or unlawful activity;
• there is a security risk;
• customer or other personal data is misused;
• continued access could materially harm the Platform or another user; or
• suspension is reasonably necessary to comply with law or a lawful direction.

Where reasonably practicable, Cloudnex may provide notice and an opportunity to resolve the relevant issue before suspension, except where immediate action is reasonably necessary.

Suspension does not automatically cancel amounts already due.

16. TERMINATION BY VENUE PARTNER

A Venue Partner may request termination of its PlaySlot account by contacting info@theplayslot.com.

Termination does not remove subscription fees, transaction amounts, charges or other amounts already due.

The Venue Partner remains responsible for obligations that arose before termination and obligations that by their nature continue after termination.

17. TERMINATION OR DISCONTINUATION BY CLOUDNEX

Cloudnex may terminate or discontinue a Venue Partner's access where reasonably necessary because of material breach, fraud, unlawful activity, repeated misuse, security concerns, non-payment, legal requirements or other circumstances that make continued provision of the Service unreasonable.

Cloudnex may also discontinue or materially change particular features of PlaySlot as the product develops.

Where appropriate, Cloudnex will provide reasonable notice of material service changes.

18. DATA AFTER TERMINATION

Following termination, relevant Venue Partner data may be retained for six months in accordance with the PlaySlot Privacy Policy.

After that period, operational and personal information is intended to be deleted, except for limited information such as the owner's/responsible person's name, contact mobile number, email address and business/venue name, which may be retained to help prevent duplicate venue records if the venue returns to PlaySlot.

Payment, accounting, security, legal and other information may be retained for longer where required or reasonably necessary.

19. REPORTS AND EXPORTS

Where available, PlaySlot may allow Venue Partners to download or export permitted booking, customer, payment, settlement and reporting information.

The Venue Partner is responsible for protecting exported information and using it lawfully.

Cloudnex does not guarantee that a particular report, export format or historical record will remain available indefinitely.

20. SLOTTY – PLAYSLOT AI ASSISTANT

Slotty is PlaySlot's internally developed AI assistant.

In Phase 1, Slotty is intended to assist users with questions relating to PlaySlot and its available information and features.

Slotty does not currently access or modify live booking records, process payments, access Venue Partner bank information or make, cancel or modify bookings.

Users should independently verify important operational, financial, legal and venue information rather than relying solely on an AI-generated response.

21. INTELLECTUAL PROPERTY

Cloudnex owns or has the necessary rights to the PlaySlot software, platform architecture, user interface, branding, logos, documentation and other PlaySlot materials, except for third-party materials and Venue Partner content.

The Venue Partner receives only a limited, non-exclusive, non-transferable and revocable right to use the Service during the applicable service period.

The Venue Partner must not copy, modify, reverse engineer, distribute, resell, lease, sublicense or commercially exploit the PlaySlot software or branding except as expressly permitted by Cloudnex.

22. VENUE PARTNER CONTENT

The Venue Partner retains ownership of content it lawfully owns and uploads to PlaySlot.

The Venue Partner grants Cloudnex a non-exclusive, limited right to host, store, reproduce, display and otherwise use that content as reasonably necessary to provide, operate, secure, promote and improve PlaySlot, subject to the Privacy Policy and applicable law.

The Venue Partner represents that it has the necessary rights and permissions for the content it provides.

23. THIRD-PARTY SERVICES

PlaySlot uses third-party services including Razorpay, Google services, Meta's WhatsApp Business Platform/API, Amazon Web Services and Google/Gmail infrastructure.

Third-party services may have independent terms, privacy notices, charges, availability and limitations.

Cloudnex is not responsible for independent third-party failures or changes, although we may take reasonable steps to address issues affecting PlaySlot.

24. SERVICE AVAILABILITY

Cloudnex will make reasonable efforts to maintain the Service but does not guarantee uninterrupted or error-free operation.

Service availability may be affected by maintenance, upgrades, infrastructure problems, network failures, security events, third-party outages, payment-provider issues, public holidays, banking delays or circumstances beyond reasonable control.

Cloudnex may perform maintenance or temporarily restrict access where reasonably necessary.

25. NO BUSINESS OR REVENUE GUARANTEE

PlaySlot is a management and operational technology platform.

Cloudnex does not guarantee:

• a particular number of bookings;
• increased revenue;
• increased customers;
• increased occupancy;
• profits;
• business growth;
• customer retention; or
• any particular settlement amount.

Any examples or projections shared during sales discussions are illustrative unless expressly agreed otherwise in writing.

26. ACCEPTABLE USE

The Venue Partner must not use PlaySlot to:

• breach applicable law;
• submit fraudulent or misleading information;
• misuse customer or staff information;
• interfere with Platform security;
• infringe intellectual-property or privacy rights;
• introduce malicious software;
• attempt unauthorised access;
• scrape or systematically extract Platform data without permission;
• manipulate booking, payment or reporting records;
• send spam or unlawful communications; or
• use the Platform in a way that could materially harm Cloudnex, PlaySlot, users or third parties.

27. CONFIDENTIALITY

Each party should take reasonable steps to protect non-public information obtained through the Service.

Venue Partners must not disclose or misuse confidential PlaySlot information, security information, credentials, non-public commercial information or other information that is reasonably understood to be confidential.

28. PRIVACY

Personal data processed through PlaySlot is handled in accordance with the PlaySlot Privacy Policy.

The Privacy Policy explains the categories of information collected, purposes of processing, third-party services, security, retention and applicable rights.

29. ELECTRONIC RECORDS AND COMMUNICATIONS

The Venue Partner agrees that Cloudnex may communicate electronically through email, WhatsApp, the PlaySlot Platform or other available channels.

Electronic records, confirmations, invoices, payment records and account activity may be maintained and relied upon to the extent permitted by applicable law.

30. CHANGES TO THE SERVICE

PlaySlot is an evolving technology product.

Cloudnex may add, modify, replace or discontinue features, interfaces, integrations or technical components.

Where a change materially affects the core contracted Service, Cloudnex will provide reasonable notice where appropriate.

31. CHANGES TO THESE TERMS OF SERVICE

Cloudnex may update these Terms of Service to reflect changes in the Service, commercial model, legal requirements, security practices or business operations.

Material changes may be communicated through the Platform, website, email, WhatsApp or another appropriate method.

The updated Terms of Service will display a revised “Last Updated” date.

32. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cloudnex will not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, business opportunities, goodwill or anticipated savings arising from use of or inability to use the Service.

Cloudnex is not responsible for the acts, omissions, negligence, quality, safety, legality, availability or performance of an independently operated Venue Partner or sports facility.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited.

33. INDEMNITY

To the extent permitted by applicable law, the Venue Partner agrees to indemnify and hold harmless Cloudnex and its personnel against claims, losses, liabilities, damages, costs and reasonable expenses arising from:

• the Venue Partner's breach of these Terms of Service;
• unlawful or unauthorised use of personal information;
• content supplied by the Venue Partner;
• infringement of another person's rights by the Venue Partner;
• the Venue Partner's venue, facilities or operations;
• disputes between the Venue Partner and its customers; or
• fraud, negligence or misconduct by the Venue Partner or its authorised users.

34. FORCE MAJEURE

Cloudnex will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government action, war, civil unrest, labour disruption, telecommunications failures, internet or power outages, cyber incidents, banking disruptions, payment-provider outages, third-party service failures or similar events.

35. GOVERNING LAW

These Terms of Service are intended for Phase 1 operations in India and are governed by the laws of India.

36. JURISDICTION

Subject to applicable law, courts having appropriate jurisdiction over Cloudnex's principal place of business in Kerala, India shall have jurisdiction over disputes arising from or relating to these Terms of Service.

37. SEVERABILITY

If any provision of these Terms of Service is held to be invalid or unenforceable, it will be interpreted or modified to the minimum extent necessary where legally permissible, and the remaining provisions will continue in effect.

38. NO WAIVER

A failure or delay in enforcing a provision of these Terms of Service does not constitute a waiver of the right to enforce that provision later.

39. ENTIRE AGREEMENT

These Terms of Service, together with the Privacy Policy, Cookie Policy, applicable commercial terms and any other terms expressly incorporated into the Service, form the agreement governing the Venue Partner's use of PlaySlot.

If a separately signed written agreement between Cloudnex and a Venue Partner conflicts with these Terms of Service, the signed agreement will prevail to the extent of the conflict.

40. CONTACT